Customer Support Representative

The Challenge

CM.com is growing fast, now that the world is preparing itself for Conversational Commerce. All major chat apps such as WhatsApp, Facebook Messenger, Apple Business Chat and WeChat are opening up new business applications with integrated payment possibilities. We are uniquely positioned to enable our business customers to connect with their audience through these mobile communication channels.

You will be accountable for providing an outstanding support experience to our business customers. CM’s customers are from all over the world. We want to support them all as best we can. The Customer Support team answers all of our customers’ questions about their mobile solutions and solve any issue they might have. As a Customer Support Representative, your job involves supporting our customers in their success. From problem identification to full resolution, you will own and manage your cases over the phone, Skype, via e-mail and chat. You understand that our customers are demanding and have high expectations about our service and you managed to keep them happy. When needed, you will transfer your cases to your colleagues, involve experts or escalate to CM’s IT, development or product teams. Your day to day job will be about providing both expertise about CM to our customers and about being an excellent communicator and a service oriented professional. As our innovative product portfolio grows and changes quickly, you actively keep yourself informed of updates that are relevant for our customers.

Our Customer Support team is geographically distributed, we speak many languages and we come from a variety of cultural backgrounds. You will receive guidance and mentorship from your colleagues.