Customer Support Executive

Functieomschrijving

R ESPONSIBILITIES

• You will be responsible for an excellent flow of the operational process for a large pool of customers (brand manufacturers and retailers) with different needs. It means being a key contact for this smooth workflow.
• You should be able to provide the best possible service for your customers by finding the best solutions for both parties and advise them with detailed information. Together with the team we will need to achieve our Customer Satisfaction Targets.
• You will be working closely together with all the different departments within Brandbank Benelux and the UK to ensure your knowledge about these departments is extensive, you can create good relationships and therefore can reach the best solution for the customer. You will also be working closely with internal teams to implement general process improvement where appropriate and needed.
• You will be working closely with National Account Manager to achieve account objectives.