Customer Service Representative

Omschrijving

• Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers.

• Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing and shipping issues.

• Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel

• Enter and confirm all orders received into the system clearly, correctly and timely.

• Understand and process required export documentation, including proformas, invoices and other shipping documents.

• Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.

• Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and returns

• Strive for internal and external customer satisfaction through continuous improvement of people processes and products.