Customer Service Representative

Our client is one of the world’s leading companies for environmentally responsible production of materials. Its principal products are silicon, silicones, ferrosilicon, foundry alloys, carbon materials and microsilica.

Omschrijving

• Cooperation with Sales, Marketing, Technical Management, Pricing and Supply Chain to ensure seamless coordination in maximizing service and responsiveness to end customers.

• Serve as a liaison between customer and various internal departments related to orders, production, expedites (over-due orders), inventory, invoicing and shipping issues.

• Troubleshoot and resolve non-routine customer complaints in cooperation with relevant personnel

• Enter and confirm all orders received into the system clearly, correctly and timely.

• Understand and process required export documentation, including proformas, invoices and other shipping documents.

• Plan shipments, work with warehouse and manage shipping agents to resolve any logistics issues related to accounts and ensure all invoices and other documents are correct.

• Assist in resolving issues concerning, but not limited to orders, shipments, mis-shipments and returns

• Strive for internal and external customer satisfaction through continuous improvement of people processes and products.