Reservations and Communications Intern

WHAT WILL YOU DO? Be the first point of contact by phone, email and social media and manage communications for Zoku’s internal and external guests; so polish up your charming phone voice Assist in offering personalised solutions to guests Support our Reservations and Communications Coordinator with following up on group leads, arranging offers and organizing corporate reservations Explore new ideas and solutions to improve services and packages, especially focusing on increasing communication efficiency and monitoring new trends in the hotel market Connect and maintain communication with our Commercial Director and external Revenue Manager regarding group requests and reservations Manage our PMS system and ensure that all guest and system information is correct and up to date Book and manage Zoku Lofts for tours Report and work closely with our Reservations and Communications Coordinator and Commercial Director

WHAT WILL YOUR DAY LOOK LIKE?

Reservations and Communications Intern

Answering phone calls and emails

Answering reviews

Liaising with revenue manager

Giving tours